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For custom cookies I require a minimum notice of 2 weeks in order to purchase supplies/cutters if needed. However, I am often booked months in advance so I may not always be able to accommodate orders even if they are placed 2 weeks out. I recommend booking as far in advance as possible. Even if you are not sure of the theme, or exact number of cookies you will require book early.
For parties I like at least a months’ notice but scheduling a party depends on my class and custom orders schedule. The sooner you book the better.
A 50% deposit is required for your order to be booked on my calendar. I will hold your date for 48 hours after sending the quote. If the deposit is not received within 48 hours, I will move on to the next request for that date and I may not be able to accommodate your order any longer. The remaining balance is due 10 days prior to pick up. I accept cash, Venmo and PayPal.
In order to receive your 50% deposit back you must cancel 10 days prior to your orders due date. Any cancellation after 10 days prior to your orders due date is NON-REFUNDABLE. If I must cancel an order due to an emergency on my part making me unable to fulfill it, a full refund will be issued.
If you are canceling or rescheduling a party the policy is stated on the contract you receive when you book a party.
In the event that you are not satisfied with your order, the uneaten cookies must be returned within two days to assess their condition and decide on a resolution.